I’m seeing the error message “audio playback is not supported by your sound card” in NoiseTools. What does this mean and how can I fix it?

Modified on Tue, 28 Nov 2023 at 09:35 AM

The “audio playback is not supported by your sound card” message may be shown when you are attempting to play back high-quality audio files that have been stored by the Optimus/Optimus+ Green sound level meter or the Trojan noise nuisance recorder.


This can happen when trying to play studio-quality audio on older computers or with certain built-in sound cards. The sample rate and bit depth of studio-quality recordings are 96kHz and 32bits, and sound cards in older PCs often do not support these high-fidelity formats.


The solution to this is to either upgrade the sound card inside the PC or to use an external sound card that can support this type of file.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article