My instrument isn’t showing in NoiseTools, what should I do?

Modified on Tue, 28 Nov, 2023 at 9:11 AM

If you’re having issues with connecting your instrument to NoiseTools via USB, it’s possible that your PC’s USB drivers need updating, especially if you’ve recently updated your version of Windows.

In order to update your PC’s USB drivers, you will need to ensure that you have permission from your organisation’s IT Systems Administrator.

You can download the driver here: http://www.ftdichip.com/Drivers/CDM/CDM20814_Setup.exe

If you’re having trouble with a doseBadge reader, you can download an upgrade file from http://www.cirrusresearch.co.uk/files/tools/ReaderUSBUpgrade.zip

If you’re still having issues, please email support@cirrusresearch.com.

Alternatively, you can ask us a question using our live chat system.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article